Shropshire Learning Gateway

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Terms and Conditions

We cannot guarantee to run a course with low delegate numbers.  In the event that a course has to be cancelled due to an insufficient number of delegates, we will endeavour to give a minimum of 10 working days’ notice of the cancellation.

For delegate cancellations received 6 weeks (30 working days) or more prior to the start of any centre-based course or school-based development session, cancellation will be free of charge. If the cancellation is received between 6 weeks and 2 weeks (10 working days) prior to the start date, a cancellation charge of 50% of the centre-based/school-based fee will apply. If the cancellation is received after this point, or at any stage during the training programme (for multiple sessions), a cancellation charge of 100% of the centre-based/school-based fee will apply.  A full charge will also apply to any non-arrivals on the day.  

All cancellations must be made in writing - this may be in the form of an email, fax or letter.  A phone call will not be accepted as a means of cancellation.  All bookings will remain on our system until written confirmation of the cancellation has been received.