Counselling

From mid-April 2025, we have a new counselling provider – Vivup - who also deliver our employee benefits platform which offers a range of lifestyle savings.  Vivup’s Employee Assistance Programme (EAP) is available to all employees and free of charge.

Vivup’s EAP provides confidential, impartial assistance to help you in times of need, on personal and work-related issues. 

 The EAP includes:

• 24/7, 365 days a year telephone helpline
• short-term counselling service 
• online health and wellbeing platform – Your Care 

Ways to access the EAP 

There are 3 ways you can contact the telephone helpline/counselling service:

• Telephone: 0330 380 0658 or 0800 023 9324 (free from any standard UK landline or mobile phone)

• Through Your Care Platform which is accessed through Vivup’s employee benefits platform. You need to register with the employee benefits platform to access.
• By completing an accessibility form on Your Care requesting the team make contact.

Telephone helpline/counselling service

Vivup’s telephone helpline is available 24 hours a day, 7 days a week, 365 days a year. You can speak to a professional counsellor or information specialist in confidence. 

The telephone helpline is a source of support for information on a wide range of work, family, and personal issues.  There is unlimited access to the telephone helpline for calls that do not require structured counselling sessions.

Sheri Wright (contact number 01743 258414) will continue to counsel employees within Children and Young People’s Services but if she isn't available, then the Vivup telephone number applies.